A few weeks back I posted that Sheri sent in the two rebate envelopes for our laptop that I left on the counter before I got a chance to make copies for both of them.

The good news is that they honored the $150 rebate. (I did not know if the UPC and receipt were both in one envelope or if I had one in each.)

I just sent the following e-mail to their customer support department. I don't know if they will go by the exact rules printed on the offer, or if they will be nice about.

What do you think about the letter? Does it clearly state the problem and how I want it resolved? Do you think it is an effective letter?

There were two rebates for the notebook computer I purchased from Office Depot. I had all of the forms filled out the UPC clipped. All I had to do was make copies of the receipt and UPC for the two envelopes and then mail them in.

My wife saw the two envelopes and thought they were ready to go, sealed them, and just dropped them in the mail before I could make the needed copies.

The offer that was mailed in with the ORIGINAL UPC and receipt was OD6300xxx (ref # C17764xxx).

Offer OD6300yyy (ref # C17802yyy) was only mailed in with the form. The ORIGINAL receipt and UPC were sent in with the other offer.

Because the ORIGINALS were mailed before I had a chance to make copies it would be impossible for me to re-send anything to you.

I am hoping that you will see I have met the requirements for offer OD6300xxx, and you will approve offer OD6300yyy because it requires the exact same documentation that you already received with the other offer.

Thank you very much for your help. I will be a life-long Office Depot customer if you can help me fix this problem!

Brad